Returns & Refunds Policy - Flower Delivery Woodside Park
Our Fresh Flowers Guarantee in Woodside Park
At Flower Delivery Woodside Park, we take great pride in delivering only the freshest flowers to our valued household and business customers nearby. Our reputation as a trusted local florist is built on a steadfast commitment to quality, reliability, and customer satisfaction. Every bouquet is carefully hand-arranged and dispatched to ensure you or your loved one experience the true delight of fresh blooms every time you order from us.
Damaged or Unsatisfactory Flowers on Arrival
If your flowers arrive damaged or do not meet our high standards for quality and freshness, please let us know as soon as possible. We understand how important it is for your order to arrive in perfect condition, and if there is any problem, we will address it promptly. To assist us in resolving the issue, kindly contact our team with your order details and a photograph of the flowers within 24 hours of delivery. This ensures we can assess the situation accurately and offer a suitable resolution.
Freshness Window
We confidently guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, assuming basic care is followed. If your flowers wilt prematurely or fail to thrive during this freshness window, please reach out to us with your order number and, when possible, a photo. Our team will review your situation and assist accordingly, as we believe every customer deserves to enjoy long-lasting, beautiful flowers.
Refunds and Replacement Options
Your satisfaction is our top priority. Should your flowers arrive damaged, not as described, or fail to stay fresh within our guaranteed window, we offer two options:
- Replacement: We will arrange to send a fresh replacement bouquet to your desired address in Woodside Park at the earliest opportunity.
- Refund: In cases where a replacement is not suitable, we are happy to process a refund for the value of the affected item(s) via your original payment method.
All claims for refunds or replacements must be made within 5 days of delivery. Our team works swiftly to process all requests, ensuring that you are not left disappointed on those special occasions.
How to Make a Complaint
We value your feedback and want every order from Flower Delivery Woodside Park to exceed your expectations. If you have a complaint about any aspect of our service or products, please contact our dedicated customer care team with your order details and a clear description of your concern. We take every complaint seriously and aim to respond within two business days, investigating thoroughly and working towards a fair and timely resolution.
Your Local Woodside Park Florist – Here to Help
As a committed, local Woodside Park florist, we are proud to serve households and businesses in our community. Our returns, refunds, and complaints processes are designed to ensure complete satisfaction. If you have any concerns or need assistance with an order, please contact us directly – we are always happy to help and strive to uphold the values and reputation that set Flower Delivery Woodside Park apart.
